Returns & Exchanges
At LightBurn Software, we offer a 30-day money-back guarantee on all software licenses to ensure you are completely satisfied with your laser control experience. Please note that once a trial period has ended and a license is activated, we encourage users to utilize our free trial before committing to a purchase.
Verify Eligibility
Ensure your purchase was made within the last 30 days and that you have your original order number and license key available for verification.
Deactivate License
Before requesting a refund, you must deactivate the software license on all installed machines via the 'License Management' window within the LightBurn application.
Submit Request
Contact our support team via email with your order details; our staff will verify the deactivation status and process your return request manually.
Receive Refund
Once approved, a full refund will be issued to your original payment method, typically appearing in your account within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing